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If you are unfamiliar with the consular service you intend to apply for, please first refer to the relevant information available on our official website. You will find details regarding the required documents, processing fees, and estimated processing time. For any specific or case-related inquiries, please contact us by phone or email after reviewing the website information. This will help save your valuable time.
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In addition to phone services, our office also provides a dedicated consular affairs email address at consular.hou@mofa.gov.tw. We encourage you to make good use of this channel. Due to the high volume of consular cases we process, we may not be able to respond to your call or email immediately. We kindly ask for your patience and understanding.
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All consular applications, whether submitted in person or by mail, require a certain amount of processing time. We respectfully request that applicants refrain from making repeated inquiries regarding case status or making unreasonable expedited requests, as this may affect our ability to serve other applicants efficiently.
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Due to a high number of incoming calls, our consular phone lines may often be busy. If you are unable to reach a staff member directly, please leave a clear voicemail message with your full name and contact information so we can return your call as soon as possible. Kindly ensure that our number is not blocked on your phone settings.
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For return mail services, please ensure that your return address is clearly and completely written. Once your documents are handed over to the mailing service provider, our office is not responsible for any risks or issues that may arise during the delivery process. If you are using a prepaid return envelope from a courier service (such as UPS, FedEx, or DHL), please do not fill in any information related to our office during the purchase or online label application process. The sender's information should reflect your name and address, or that of a relative or friend.
