| 消費爭議流程處理參考 | 1、美各州多由州檢察署(Office of Attorney General)負責處理消費者之申訴，亦有設置消費者事務保護局負責處理，地方層級(郡或市)則亦多設有消費者保護事務部門。以加州州政府為例，州檢察署下之消費者保護局提供民眾有關消費者交易及爭議處理之諮詢服務，並由消費者保護專員提供有關爭議調解之服務，倘若調解不成，並提供買賣雙方參與仲裁之機會。 2、在消費者保護團體方面，美國非營利民間機構「Better Business Bureau」(BBB)成立之目的主要在增進消費者對企業經營者之信賴，提供消費者購買商品前之相關資訊，並協助解決消費糾紛。BBB及其他許多消費者保護團體，並提供申訴管道，以及諮商、調解及仲裁等服務 (https://www.bbb.org/)。 3、爭議流程處理參考： 發生消費爭議→向企業進行客訴→向地方(市或郡等)及州政府之消保單位或消費者保護團體申訴，申請調解(調解不成，申請仲裁)→提出消費訴訟。 |
| 相關機構名稱 | 加州消費者保護廳 Department of Consumer Affairs 內華達州商工廳消費者保護部門 Nevada Consumer Affairs, Department of Business and Industry 猶他州商務廳消費者保護部門 Division of Consumer Protection, Utah Department of Commerce |
| 地址 | 加州消費者保護廳 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 內華達州商工廳消費者保護部門 Las Vegas Office 3300 W. Sahara Ave., Suite 425 Las Vegas, NV 89102 Carson City Office 1830 E. College Parkway, Suite 100 Carson City, NV 89706 猶他州商務廳消費者保護部門 Mailing Address: 160 East 300 South, 2nd Floor P.O. Box 146704 Salt Lake City, UT 84114-6704 Street Address: 160 East 300 South 2nd Floor Salt Lake City, UT 84111 |
| 電話 | 加州消費者保護廳: (800) 952-5210 內華達州商工廳消費者保護部門: (844) 594-7275 猶他州商務廳消費者保護部門: (800) 721-7233 |
| 網址 | 加州消費者保護廳: http://www.dca.ca.gov/index.shtml 內華達州商工廳消費者保護部門: http://consumeraffairs.nv.gov/ 猶他州商務廳消費者保護部門: https://consumerprotection.utah.gov/ |
| 電郵信箱 | 加州消費者保護廳: 網頁留言 內華達州商工廳消費者保護部門: consumerhelp@business.nv.gov 猶他州商務廳消費者保護部門: consumerprotection@utah.gov |
| 性別暴力相關案件處理流程參考 | 加州公共衛生廳提供性暴力處理流程如下: 如果婦女面臨直接危險，請即刻撥打 911向警方求助，報警後將即進入司法程序，由司法/執法單位接續處理。若受到虐待，請撥打全國家庭暴力熱線 1-800-799-7233 或 1-800-787-3224；若是被虐待的青少年，請撥打全國青少年約會幫助熱線 1-866-331-9474；若遭受性侵害或經歷性暴力，請撥打全國性侵犯熱線 1-800-656-4673。 另NGO「加州終止家庭暴力夥伴網絡」於該組織網站https://www.cpedv.org/domestic-violence-organizations-california以提供加州各地可提供諮詢及協助之婦女團體聯絡方式，受害者婦女可查閱上述網站並與居住地附近的是類團體聯繫求助。 內華達州性暴力相關案件處理流程如下: 受害人可先利用內華達州設有之「全國性犯罪危機中心網絡(NSVRC)」，其作為支持受害者需求之組織，為性犯罪者提供諮詢或找尋臨時庇護所，提供之具體服務或因地點而異，但服務均保密，包括: 陪伴醫檢及警方執法期間面談，教育輔導，心理諮商，引介司法資源及推薦醫療場所等。 倘係強姦、虐待和亂倫等則可藉由全國網絡 (RAINN) 組織的全國性犯罪電話熱線(Hotline 1-800-656-4673)。該熱線是轉介服務，使受害人與當地的性犯罪危機中心取得聯繫。 報警後則進入司法程序，由司法/執法單位接續處理。 猶他州政府及民間性平組織籲請民眾共同預防性暴力，倘遇相關案件，可撥打協處專線:1-888-421 1100或1-800-897 5465。 加州聖塔克拉拉郡性暴力相關案件處理流程如下: 受害者可利用SafeChatSV(https://safechatsv.org)、National Domestic Violence Hotline- 1-800-799-SAFE (7233)、Victim Services Unit -(408) 295-2656尋求協助，或聯絡Asian Women’s Home: (408)975-2739、Community Solutions: (877)363-7238、Maitri: (888)862-4874、Next Door Solutions to Domestic Violence: (408)279-2962、YWCA Silicon Valley Domestic Violence Department Support Network Program: (800)572-2782等，尋求包括庇護、食物等緊急協助。 Santa Clara郡有關單位(含執法單位)收到報案後，將依Santa Clara County Sexual Assault Protocol進行處置。 |
| 相關機構名稱 | 加州性別暴力保護機構: California Department of Public Health (CDPH) 加州民間專業性平組織: 1) Asian Women's Shelter 2) California Coalition Against Sexual Assault 3) Asian Pacific Institute on Gender-Based Violence 內華達州性別暴力保護機構: Nevada Department of Health and Human Services Division of Child and Family Services 內華達州民間專業性平組織: The Nevada Coalition to End Domestic and Sexual Violence 猶他州性別暴力保護機構: Bureau of Health Promotion, Utah Department of Health and Human Services 猶他州民間專業性平組織: Utah Coalition Against Sexual Assault 加州聖塔克拉拉郡性別暴力保護機構: Office of Gender-Based Violence Prevention– County of Santa Clara 加州聖塔克拉拉郡民間專業性平組織: Asian Women's Home |
| 地址 | 加州性別暴力保護機構: California Department of Public Health (CDPH) 850 Marina Bay Pkwy, Richmond, CA 94804 加州民間專業性平組織: 1) Asian Women's Shelter 3543 18th Street #19, San Francisco, CA 94110 2) California Coalition Against Sexual Assault 1215 K STREET, SUITE 1850, ESQUIRE PLAZA SACRAMENTO, CA 95814 3) Asian Pacific Institute on Gender-Based Violence 500 12th Street, Suite 330, Oakland, CA 94607 內華達州性別暴力保護機構: Nevada Department of Health and Human Services Division of Child and Family Services 4126 Technology Way # 100, Carson City, NV 89706 內華達州民間專業性平組織: The Nevada Coalition to End Domestic and Sexual Violence 250 S Rock Blvd, Reno, NV 89502 猶他州性別暴力保護機構: Bureau of Health Promotion, Utah Department of Health and Human Services Cannon Health Building 288 North 1460 West, Salt Lake City, UT 84116 猶他州民間專業性平組織: Utah Coalition Against Sexual Assault 284 West 400 North, Salt Lake City, Utah 84103 加州聖塔克拉拉郡性別暴力保護機構: Office of Gender-Based Violence Prevention– County of Santa Clara 2460 North First Street, Suite 220, San Jose, CA 95110 加州聖塔克拉拉郡民間專業性平組織: Asian Women's Home 2400 Moorpark Ave., Suite #300, San Jose, CA 95128 |
| 電話 | 加州性別暴力保護機構: California Department of Public Health (CDPH) (916) 558-1784 或National Sexual Assault Hotline 1-800-656-4673 加州民間專業性平組織: 1) Asian Women's Shelter Crisis: 1-877-751-0880 Office: (415) 751-7110 2) California Coalition Against Sexual Assault (916) 446-2520 3) Asian Pacific Institute on Gender-Based Violence 415-568-3315 內華達州性別暴力保護機構: Nevada Department of Health and Human Services Division of Child and Family Services 775-684-4431 內華達州民間專業性平組織: The Nevada Coalition to End Domestic and Sexual Violence 775-828-1115 猶他州性別暴力保護機構: Bureau of Health Promotion, Utah Department of Health and Human Services 1-888-222-2542 猶他州民間專業性平組織: Utah Coalition Against Sexual Assault 1-801-746 0404 加州聖塔克拉拉郡性別暴力保護機構: Office of Gender-Based Violence Prevention– County of Santa Clara (408) 678-1475 加州聖塔克拉拉郡民間專業性平組織: Asian Women's Home (408) 975-2739 |
| 網址 | 加州性別暴力保護機構: California Department of Public Health (CDPH) https://www.cdph.ca.gov/Programs/CCDPHP/DCDIC/SACB/Pages/ DomesticViolenceIntimatePartnerViolence.aspx# 加州民間專業性平組織: 1) Asian Women's Shelter https://www.sfaws.org/ 2) California Coalition Against Sexual Assault https://www.valor.us/ 3) Asian Pacific Institute on Gender-Based Violence https://www.api-gbv.org/ 內華達州性別暴力保護機構: Nevada Department of Health and Human Services Division of Child and Family Services https://dhhs.nv.gov 內華達州民間專業性平組織: The Nevada Coalition to End Domestic and Sexual Violence info@ncedsv.org 猶他州性別暴力保護機構: Bureau of Health Promotion, Utah Department of Health and Human Services https://vipp.health.utah.gov/sexual-%20violence/ 猶他州民間專業性平組織: Utah Coalition Against Sexual Assault https://www.ucasa.org/ 加州聖塔克拉拉郡性別暴力保護機構: Office of Gender-Based Violence Prevention– County of Santa Clara https://endviolence.sccgov.org/ 加州聖塔克拉拉郡民間專業性平組織: Asian Women's Home https://dv.aaci.org/ |
| 電郵信箱 | 加州性別暴力保護機構: California Department of Public Health (CDPH) ivpb@cdph.ca.gov 加州民間專業性平組織: 1) Asian Women's Shelter info@sfaws.org 2) California Coalition Against Sexual Assault https://www.valor.us/staff/(可透過網頁留言聯繫) 3) Asian Pacific Institute on Gender-Based Violence info@api-gbv.org 內華達州性別暴力保護機構: Nevada Department of Health and Human Services Division of Child and Family Services nvdhhs@dhhs.nv.gov 內華達州民間專業性平組織: The Nevada Coalition to End Domestic and Sexual Violence info@ncedsv.org 猶他州性別暴力保護機構: Bureau of Health Promotion, Utah Department of Health and Human Services vipp@utah.gov 猶他州民間專業性平組織: Utah Coalition Against Sexual Assault info@ucasa.org 加州聖塔克拉拉郡性別暴力保護機構: Office of Gender-Based Violence Prevention– County of Santa Clara gbv@ceo.sccgov.org 加州聖塔克拉拉郡民間專業性平組織: Asian Women's Home info@aaci.org |
